Support

Need a hand? Email admin@nomicrew.xyz. Tell us your iPhone model, iOS version and what happened, and we’ll get back to you, usually within a few days.

Cancel Crew Pass

Crew Pass is billed by Apple, so you cancel it in iOS, not in Nomi:

Open the Settings app on your iPhone.
Tap your name (your Apple Account) at the top.
Tap Subscriptions, then Nomi.
Tap Cancel Subscription.

Cancel at least 24 hours before your trial or period ends to avoid the next charge. You keep Crew Pass until the end of the period you paid for. Deleting the app or your Nomi account does not cancel it.

For a refund, ask Apple at reportaproblem.apple.com. Apple decides refunds; we can’t issue them.

Restore purchases

Reinstalled Nomi or got a new iPhone? Sign in to the App Store with the same Apple Account you bought Crew Pass with, then in Nomi go to Settings → Crew Pass → Restore purchases.

Your data

Export

Go to Settings → Export my data for a copy of your log.

Delete

One item: open the meal, workout or recipe and delete it. Things the crew remembers can be edited or deleted in Settings → What Nomi knows about you.
Everything: Settings → Delete account, then tap the button twice to confirm. This erases your data on your phone and on our server and can’t be undone.

Deleting the app alone removes your data from the phone but not from our server, so use Delete account first. Unless you use Sign in with Apple (Settings → Save your crew), your log is tied to the app on your iPhone.

AI and privacy

Turn AI on or off in Settings → Privacy choices. Change Apple Health access in the Health app (tap your profile picture, then Apps, then Nomi). The Privacy Policy has the details.

Health notice

Estimates, not medical advice. Calorie, nutrient and burn numbers in Nomi are estimates and can be wrong. Nomi isn’t a doctor or dietitian. If you have a health condition, are pregnant or breastfeeding, or have had an eating disorder, talk to a doctor before changing how you eat or train.

If food, weight or exercise feel hard to control, please reach out to a doctor or a local support service. In an emergency, call your local emergency number.

Teens

Nomi is for ages 13 and up. People under 18 get a maintenance plan only, with no weight-loss plan or weight-loss goal, and fasting is not offered.

Common questions

A bot logged the wrong amount.

Tap the meal to change the portion or any item. The AI gives estimates, so a quick fix keeps your numbers right.

“That is all the AI calls for today.”

Each account has a daily AI allowance. You can still log by hand, and the allowance refills the next day.

Can I turn a bot off?

Yes. Rep, Sage and Pepper can be turned off in Settings → Your crew. Bite keeps your food log, so it stays on.

Is there an Android app?

Not yet. Nomi is for iPhone first.